Privacy Policy

Privacy Policy

Effective date: March 23, 2026

Knotty & Nice Wreath Co (“we,” “us,” or “our”) operates as a creator and seller of handcrafted wreaths (“Products”). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, communicate with us, or otherwise interact with us (collectively, “Services”).

  1. Information we collect

  • Information you provide directly:

    • Contact and account information: name, email address, shipping and billing address, phone number.

    • Payment information: payment card number and billing details. (We do not store full payment card data; payment processing is handled by third-party processors.)

    • Order information: items ordered, customization details, gift messages, notes to seller.

    • Communications: messages, inquiries, reviews, survey responses, and other content you submit.

  • Information collected automatically:

    • Usage and device data: IP address, browser type and version, device type, operating system, pages visited, referral source, clickstream data, and interaction timestamps.

    • Cookies and similar technologies: cookies, web beacons, pixel tags, and local storage to support site functionality, analytics, and advertising preferences.

  • Information from third parties:

    • Payment processors, shipping carriers, and fraud detection services may provide information necessary to complete your order or verify transactions.

    • Social media platforms if you choose to link or interact with our social accounts.

    • Publicly available sources and marketing data providers where permitted by law.

  1. How we use information We use personal information to:

  • Process and fulfill orders, including payment processing, shipping, returns, and refunds.

  • Communicate with you about your orders, account, customer service inquiries, and updates.

  • Provide, maintain, and improve our website, products, and Services.

  • Personalize your experience and provide product recommendations.

  • Send promotional messages, newsletters, and other marketing communications if you opt in; we provide an easy way to opt out.

  • Detect, prevent, and respond to fraud, security incidents, and legal claims.

  • Comply with legal obligations and protect our rights and safety.

  1. Legal bases for processing (for residents of the European Economic Area) Where applicable, our legal bases include:

  • Performance of a contract: to fulfill orders and provide Services you request.

  • Legitimate interests: for fraud prevention, improving our Services, and marketing (where not overridden by your rights).

  • Consent: for cookies, marketing communications, and certain uses of location or sensitive data.

  • Legal compliance: to comply with legal obligations.

  1. Sharing of information We may share personal information with:

  • Service providers and vendors who perform services on our behalf: payment processors, shipping carriers, hosting providers, email delivery services, customer support platforms, analytics providers, and marketing vendors.

  • Business partners: retailers, wholesalers, or collaborators when you purchase through or participate in promotions with them.

  • Legal and governmental authorities: when required by law, legal process, or to respond to lawful requests.

  • Professional advisors: attorneys, accountants, and insurance providers.

  • In the event of a merger, acquisition, reorganization, or sale of assets: personal information may be transferred as part of the transaction; we will notify affected users where required.

We do not sell personal information for monetary consideration. If we engage in any sale of personal information in the future, we will provide notice and comply with applicable laws.

  1. Cookies and tracking technologies We use cookies and similar technologies to remember your preferences, facilitate sign-in, analyze site usage, and deliver advertising. You can control cookie settings through your browser and opt out of targeted advertising through industry opt-out tools. Disabling cookies may affect site functionality.

  2. Your choices and rights Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: request a copy of the personal information we hold about you.

  • Correction: request correction of inaccurate or incomplete information.

  • Deletion: request deletion of your personal information, subject to legal exceptions.

  • Restriction or objection: request restriction of processing or object to certain processing, including direct marketing.

  • Data portability: request a copy of your personal information in a structured, commonly used, machine-readable format.

  • Opt-out: unsubscribe from marketing communications.

  • California residents: you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know categories of collected personal information, the right to opt out of “sale” or “sharing” for targeted advertising, and the right to request disclosure of third parties with whom information is shared.

To exercise your rights, contact us using the information in section 10. We may need to verify your identity before fulfilling requests.